Thanks for shopping at The Dog Treatery! We're here to help, whether you need more information, or are not entirely satisfied and want a return.
Returns and Exchanges
You have 7 calendar days from the date of receipt (delivery) to initiate a return or exchange.
Please use the link below to contact us or call us directly at 316-267-1054 to start the process.
We accept returns on all of our products, excluding customized/personalized items.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Please include the receipt and/or proof of purchase with your item. For online orders include Order ID number and your name.
Once we receive your item, we will inspect it and notify you that we have received your item.
After inspecting the item we will immediately notify you, by the email you provide, on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (original method of payment) within 24 hours.
You will receive the credit, depending on your card issuer's policies, typically within 48 hours - Please check with your card issuer's policy for specific details.
If an item is incorrect we will cover costs for the return shipping.
You will be responsible for paying the shipping costs for returning or exchanging all other items.
Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, use the contact us link below, click here, or call us directly at 316-267-1054.
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our advertising programs, simply indicate your preference by not signing up for such services.
What Type of Information We Collect:
The server on which the Web Site is located collects and saves only the default information customarily logged by web server software. Such information may include the date and time of your visit, the originating IP address, and the pages and images requested. We may also collect and store the following personal information:
Email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
Transactional information based on your activities on the site, Shipping, billing and other information you provide to purchase or ship an item.
Governing Law and Jurisdiction:
We offer Local Delivery to the Wichita Metro area for a small fee, indicated at the time of checkout. Deliverys are made within 48 hours unless this falls on a holiday or Sunday in which case the delivery will be made the next day. To see if we deliver to your area just enter your zip code in the cart to calculate shipping. If you are within the delivery zone it will be one of the shipping choices offered.