Shipping policy

Shipping Policy

Order Preparation and Shipping Days

Most shipped orders leave The Dog Treatery within one to three business days after the order is placed, unless a different preparation or fulfillment date is stated on the product page or selected during checkout.

Our regular shipping days are Tuesday through Friday, excluding federal holidays. We do not ship on Saturday, Sunday, Monday, or federal holidays.

Because of this schedule, an order placed late Friday, during the weekend, on Monday, or near a federal holiday might not ship until the next available shipping day.

A selected shipping date is the date on which we plan to transfer your package to the shipping carrier. It is not a guaranteed delivery or arrival date.

Rush Orders

Rush service is not guaranteed. Before placing an order that requires preparation or shipping sooner than the dates available through our website, please call The Dog Treatery at 316-267-1054 to determine whether special arrangements are possible.

Placing an order without receiving advance approval does not guarantee that we can accommodate a rush request. Additional charges may apply.

USPS Shipping and Transit Times

Standard shipped orders are generally sent through USPS Priority Mail using The Dog Treatery’s packaging.

USPS Priority Mail commonly has an estimated transit time of two to three business days, depending on the destination and postal conditions. Delivery dates and transit times are estimates only and are not guaranteed.

USPS Priority Mail Express may be available for certain orders and destinations.

The Dog Treatery cannot guarantee a carrier’s delivery date, delivery time, routing, scanning activity, or handling after a package has been accepted by the carrier.

Carrier Delays, Misdirection, Loss, and Damage

The Dog Treatery is not responsible for delays, missed estimated delivery dates, routing errors, loss, theft, mishandling, or damage that occurs after an order has been transferred to the shipping carrier.

We do not issue refunds or replacements solely because of:

  • A carrier delay

  • A carrier routing or scanning error

  • A package misdirected or mishandled by the carrier

  • Damage occurring while the package is in the carrier’s possession

  • A package left unattended after delivery

  • Weather or temperature exposure during transit or after delivery

  • An incorrect, incomplete, or undeliverable address entered by the customer

If a carrier issue occurs, please contact The Dog Treatery promptly. We will review the tracking information and contact the carrier or help initiate an available inquiry or claim on your behalf.

Carrier problems are not considered errors made by The Dog Treatery.

If The Dog Treatery makes an error in preparing or fulfilling your order, please contact us promptly. Once the error is verified, we will refund the affected product or charge as appropriate.

Shipping Addresses

Customers are responsible for providing and reviewing a complete and accurate shipping address before submitting an order.

The Dog Treatery is not responsible for an order that is delayed, returned, misdelivered, lost, or damaged because an incorrect, incomplete, outdated, or undeliverable address was provided.

If an address correction or reshipment is possible, the customer may be responsible for additional product and shipping charges.

Warm Weather Shipping Protection

Certain frosting-coated and heat-sensitive products can soften, become sticky, or melt when exposed to temperatures above approximately 78°F.

Warm Weather Shipping Protection is automatically included and charged when required for qualifying products shipped through a carrier. Customers do not need to add a separate warm-weather shipping pack.

Warm Weather Shipping Protection is not charged for Store Pickup or eligible Local Delivery orders.

The protection is intended to reduce the risk of heat-related damage but cannot guarantee that products will remain completely unaffected by extreme temperatures, carrier delays, prolonged transit, direct sunlight, hot vehicles, or packages left unattended after delivery.

Customers are responsible for monitoring tracking information and arranging for prompt retrieval of heat-sensitive packages.

Business Hours

Tuesday–Friday: 10:00 a.m.–6:00 p.m.
Saturday: 10:00 a.m.–3:00 p.m.
Sunday and Monday: Closed
Federal holidays: Closed

All business hours are stated in Central Time.